GULKASTURS – ESSENCE LUXURY CO.
Last Updated: September 2026
At Gulkasturs – Essence Luxury Co. (“Gulkasturs”, “we”, “us” or “our”), we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your information when you visit or use www.gulkasturs.com (“Website”), purchase our products, contact us, or otherwise interact with Gulkasturs.
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.
1. INFORMATION WE COLLECT
We may collect information that you voluntarily provide when you browse our Website, create an account, place an order, subscribe to our communications, contact us, participate in promotions, or otherwise interact with Gulkasturs.
Personal Information
Depending on how you interact with us, this may include:
Full name
Email address
Mobile or telephone number
Billing and shipping address
Delivery information
Order and purchase details
Payment and transaction-related information
Information provided when contacting customer support
Product preferences and communication preferences
Reviews, feedback, testimonials, photographs or other content you voluntarily submit
We collect information that is reasonably necessary for the relevant purpose of providing our products and services.
Non-Personal Information
When you visit our Website, certain technical information may also be collected automatically, including:
IP address
Browser type
Device type
Operating system
Screen resolution
Pages visited
Referring website
Website usage information
Device and connection information
Cookies and similar technologies
This information helps us understand how visitors use our Website and enables us to improve its functionality, performance and user experience.
2. HOW WE COLLECT INFORMATION
We may collect information when you:
Visit or browse our Website
Create an account
Place an order
Subscribe to our newsletter or communications
Contact us by email or telephone
Submit a review or testimonial
Participate in surveys, contests, offers or promotions
Interact with us through social media
Communicate with our customer support team
Information may also be collected through cookies, analytics tools and other technologies used to operate and improve our Website.
3. HOW WE USE YOUR INFORMATION
We may use your information for the following purposes:
Processing Orders
To process, confirm, package and deliver your purchases and provide information relating to your orders.
Customer Support
To respond to questions, requests, complaints, feedback and other communications.
Improving Our Website
To understand how customers use our Website, identify technical issues and improve functionality, content and overall user experience.
Payments and Billing
To process payments, maintain transaction records and issue invoices or receipts.
Communication
To send order confirmations, payment notifications, shipping updates, delivery information and other service-related communications.
Marketing
Where permitted, we may send information about new fragrances, product launches, collections, offers, campaigns, events and other Gulkasturs updates.
You may opt out of non-essential marketing communications at any time.
Security
To protect our Website, customers and business against fraudulent, unauthorised or unlawful activity.
Legal Requirements
To comply with applicable laws, regulations, legal proceedings or governmental requests.
4. SHARING OF INFORMATION
Gulkasturs does not sell or rent your personal information.
We may share limited information with trusted third parties where reasonably necessary to provide our services, complete transactions or operate our Website.
These may include:
Delivery and logistics partners
Payment gateway providers
Website hosting and technology providers
Analytics and marketing service providers
Customer support/service providers
Professional advisers and authorised service providers
Information shared with such parties will generally be limited to what is reasonably necessary for the service they are providing.
We may also disclose information where required by law, legal process or governmental authority, or where necessary to protect the rights, safety or property of Gulkasturs, our customers or others.
5. PAYMENT INFORMATION
Payments made through our Website may be processed through third-party payment gateway providers.
Depending on the payment method used, your payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and terms.
Gulkasturs does not intend to retain complete credit or debit card information, including CVV details, on its own servers.
6. COOKIES
Our Website may use cookies and similar technologies to provide a better browsing experience.
Cookies may help us:
Remember your preferences
Keep your shopping experience functional
Understand Website usage
Improve Website performance
Analyse traffic
Understand customer behaviour
Provide relevant content and marketing where applicable
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some Website functionality.
Third-party services used on our Website may also use cookies in accordance with their own privacy policies.
7. THIRD-PARTY WEBSITES AND SERVICES
Our Website may contain links to third-party websites, social media platforms, payment services or other external resources.
Gulkasturs does not control the privacy practices, content or security of these third-party websites.
We encourage you to review the privacy policies and terms of any third-party website before providing personal information to them.
8. DATA SECURITY
We take reasonable technical, physical and organisational measures to protect the information entrusted to us against unauthorised access, alteration, disclosure, misuse or loss.
Access to personal information is restricted to authorised personnel and service providers who require such information for legitimate business purposes.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
Provide our products and services
Complete transactions
Maintain appropriate business records
Resolve disputes and customer concerns
Meet legal, accounting and regulatory obligations
Prevent fraud or misuse
When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable legal requirements.
10. YOUR MARKETING PREFERENCES
You may choose not to receive promotional communications from Gulkasturs.
You can opt out by:
Using the unsubscribe option provided in our marketing communications; or
Contacting us using the details provided below.
Please note that opting out of marketing communications does not prevent us from sending essential transactional communications, such as order confirmations, payment information, shipping updates or delivery notifications.
11. YOUR PERSONAL INFORMATION
If you wish to access, update, correct or request deletion of personal information that you have provided to us, you may contact us using the details below.
We will review and process such requests in accordance with applicable law and our legitimate business and record-keeping requirements.
12. CHILDREN'S PRIVACY
Our Website is not intended to knowingly collect personal information from children who are not legally permitted to use online shopping services under applicable law.
We do not knowingly solicit personal information from minors for independent purchases.
If a parent or guardian believes that a minor has provided personal information to us without appropriate consent, they may contact us so that we can review the matter and take appropriate action.
13. BUSINESS TRANSFERS
If Gulkasturs undergoes a merger, acquisition, restructuring, sale of assets or another business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate privacy protections.
14. CHANGES TO THIS PRIVACY POLICY
Gulkasturs may update this Privacy Policy from time to time to reflect changes in our business practices, products, technology or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
We encourage you to periodically review this Privacy Policy.
15. GRIEVANCE REDRESSAL
If you have any questions, concerns, complaints or requests relating to your personal information or this Privacy Policy, please contact us.
GULKASTURS – ESSENCE LUXURY CO.
Website: www.gulkasturs.com
Email: info@gulkasturs.com
Phone:
+91 9211533369
+91 9910266606
Address:
Sector 57, Gurugram – 122003, India
We will endeavour to acknowledge and address privacy-related concerns within a reasonable period and in accordance with applicable law.
16. CONTACT US
For questions regarding this Privacy Policy or the handling of your personal information, please contact:
GULKASTURS – ESSENCE LUXURY CO.
Sector 57, Gurugram – 122003, India
Email: info@gulkasturs.com
Phone: +91 9211533369 | +91 9910266606
Website: www.gulkasturs.com
Fssai Registration Number: 22726741000353