GULKASTURS – ESSENCE LUXURY CO.
Last Updated: September 2026
Welcome to Gulkasturs – Essence Luxury Co.
At Gulkasturs, every product is carefully packed and prepared with attention to detail. Due to the nature of our fragrance, incense and lifestyle products, we currently do not accept returns, refunds or exchanges once an order has been shipped.
Damaged, Defective or Incorrect Orders
We want your Gulkasturs experience to be perfect. If your order arrives damaged, defective, incomplete or contains an incorrect product, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please share:
Your order number
Clear photographs of the product and packaging
A short description of the issue
Unboxing photographs or video, where available
Once we receive the details, our team will review the issue and, where appropriate, arrange a suitable resolution.
Returns
We do not accept returns for products that have been delivered as ordered and without damage or defect.
This policy is in place because our products involve fragrance, personal-use and carefully packaged items that may not be suitable for resale once dispatched.
Exchanges
Gulkasturs does not offer product exchanges.
However, if you receive a damaged, defective or incorrect product, please contact us immediately so that our team can assess the situation and determine the appropriate resolution.
Order Cancellation
If you wish to cancel an order, please contact us before the order is shipped. Once an order has been dispatched, cancellation may no longer be possible.
Contact Us
For any questions or concerns regarding your order, please contact:
Gulkasturs – Essence Luxury Co.
📧 info@gulkasturs.com
📞 +91 9211533369 | +91 9910266606
📍 Sector 57, Gurugram – 122003, India
We encourage you to inspect your package carefully upon delivery and contact us promptly if there is any issue.