GULKASTURS – ESSENCE LUXURY CO.
Last Updated: September 2026
Welcome to Gulkasturs – Essence Luxury Co.
These Terms & Conditions (“Terms”) govern your access to and use of www.gulkasturs.com (“Website”) and your purchase of products offered by Gulkasturs (“Gulkasturs”, “we”, “us” or “our”).
By accessing the Website, browsing our products or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website or place an order.
1. ABOUT GULKASTURS
Gulkasturs is a luxury fragrance and lifestyle brand offering products that may include incense, agarbatti, fragrances, attars, perfumes, home fragrance products, gifting collections and other related products.
The products, descriptions, images, packaging and collections displayed on the Website are intended to provide customers with information about our offerings.
We reserve the right to introduce, modify, discontinue or update products and collections at our discretion.
2. ELIGIBILITY
By using this Website or placing an order, you confirm that:
You are legally capable of entering into a binding agreement under applicable law.
The information you provide to us is accurate and complete.
You will use the Website only for lawful purposes.
You will not use the Website in a manner that could damage, disrupt or interfere with its operation.
If you are purchasing on behalf of another person or organisation, you confirm that you have the authority to do so.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, specifications, fragrance notes and other information displayed on the Website are accurate.
However, slight variations may occur because of:
Natural ingredients
Handmade or small-batch production
Variations in colour, texture or finish
Different screens and display settings
Photography and lighting
Packaging or design updates
Such variations do not necessarily constitute a product defect.
Where products contain natural materials, handcrafted elements or botanical ingredients, variations in appearance may be part of their character.
4. FRAGRANCE DESCRIPTIONS
Fragrance is subjective and individual experiences may differ.
Descriptions such as floral, woody, fresh, warm, oriental, earthy, sweet or aromatic are intended to communicate the character of a fragrance and should not be interpreted as a guarantee that every customer will experience the fragrance in exactly the same way.
If you have a known sensitivity or allergy to any ingredient, please review the product information carefully and contact us before purchasing.
5. PRODUCT USE & SAFETY
Certain Gulkasturs products, particularly incense, agarbatti, candles, attars, perfumes and fragrance products, are intended to be used only for their stated purpose.
Customers are responsible for using products according to the instructions provided with the product.
For incense and products involving flame or heat:
Keep away from children and pets.
Keep away from curtains, paper, fabrics and other flammable materials.
Place on a stable, heat-resistant surface.
Never leave burning incense unattended.
Ensure adequate ventilation.
Extinguish completely after use.
Gulkasturs shall not be responsible for damage resulting from improper, negligent or unauthorised use of a product.
6. PRODUCT PRICES
All product prices displayed on the Website are subject to change without prior notice.
Applicable taxes, shipping charges or other fees, where relevant, will be displayed during the purchase process.
While we make reasonable efforts to maintain accurate pricing, an obvious pricing or technical error may occasionally occur.
In such circumstances, we reserve the right to cancel the affected order and refund any amount already paid.
7. ORDERS
Placing an order on the Website constitutes an offer to purchase the selected products.
After you place an order, you may receive an order confirmation by email or other communication.
An order confirmation does not necessarily mean that the order has been finally accepted if circumstances arise that prevent us from fulfilling it.
We reserve the right to decline, cancel or limit an order where:
A product is unavailable.
There is an apparent pricing or listing error.
We suspect fraudulent or unauthorised activity.
The delivery information is incomplete or incorrect.
The order appears to have been placed for resale without authorisation.
Circumstances beyond our reasonable control prevent fulfilment.
If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.
8. ACCURACY OF CUSTOMER INFORMATION
You are responsible for ensuring that the name, telephone number, email address, billing address and shipping address provided at checkout are accurate.
Gulkasturs will not be responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete information provided by the customer.
If you realise that you have entered incorrect information, please contact us as soon as possible.
9. PAYMENT
Payments may be processed through third-party payment gateways and other authorised payment service providers.
By making a payment, you confirm that you are authorised to use the selected payment method.
Gulkasturs does not intentionally retain complete payment-card credentials such as CVV information on its own systems.
Payment providers may have separate terms and privacy policies governing their services.
10. SHIPPING & DELIVERY
We aim to dispatch and deliver orders within the estimated timelines displayed on the Website or communicated at checkout.
Delivery timelines are estimates and may be affected by:
Weather conditions
Public holidays
Logistics disruptions
Incorrect delivery information
Regional restrictions
Natural disasters
Strikes or other events beyond our reasonable control
Once an order has been handed over to the designated delivery partner, certain aspects of the delivery process may be outside our direct control.
Customers should ensure that someone is available to receive the shipment where required.
For detailed information, please refer to our Shipping & Delivery Policy.
11. RETURNS, REFUNDS & EXCHANGES
Because many Gulkasturs products are fragrance, personal-use, consumable or hygiene-sensitive products, returns and exchanges may be subject to specific conditions.
Any return, refund or exchange will be handled according to our Return & Refund Policy, which forms part of these Terms.
Products may need to be unused, unopened and in their original packaging to qualify for an eligible return, subject to the applicable policy.
Damaged, incorrect or defective products should be reported to us within the timeframe specified in our Return & Refund Policy, along with the requested supporting information or photographs.
12. GIFTING & CUSTOM ORDERS
Certain Gulkasturs collections may be offered as gifts or customised arrangements.
Customised or specially prepared orders may not be eligible for cancellation, return or exchange once production or preparation has begun, except where required by applicable law.
Where a customer requests personalisation, the customer is responsible for ensuring that the spelling, names, messages and other details supplied to us are correct.
13. INTELLECTUAL PROPERTY
All content appearing on the Website, including but not limited to:
Gulkasturs name and branding
Logos
Product names
Fragrance names
Photographs
Videos
Graphics
Illustrations
Packaging designs
Website design
Written content
Product descriptions
Campaign concepts
Artwork
Trademarks and other brand elements is owned by or licensed to Gulkasturs unless otherwise stated. Such content may not be copied, reproduced, modified, distributed, republished, commercially exploited or used without our prior written permission.
Unauthorised use of Gulkasturs intellectual property may violate applicable intellectual property laws.
14. USER REVIEWS & CONTENT
If you voluntarily submit a review, photograph, testimonial, comment or other content to Gulkasturs, you confirm that:
The content is truthful to the best of your knowledge. You have the right to submit it.
It does not violate another person's rights. It does not contain unlawful, abusive, defamatory or misleading material.
By submitting content, you grant Gulkasturs permission to use, reproduce and display that content for legitimate business, marketing and promotional purposes, subject to applicable law.
We reserve the right to remove content that we consider inappropriate, unlawful, misleading or inconsistent with our brand standards.
15. PROHIBITED USE
You agree not to:
Use the Website for unlawful purposes. Attempt to gain unauthorised access to the Website or its systems. Interfere with Website security or functionality. Copy or reproduce Website content without permission. Use automated systems to scrape or extract Website content without authorisation. Introduce malicious code, viruses or harmful material. Misrepresent your identity. Use the Website to commit fraud. Use Gulkasturs branding or content without permission.
16. THIRD-PARTY SERVICES
The Website may use or link to third-party services such as payment gateways, logistics providers, analytics services, social media platforms or other external services.
These services may operate under their own terms and privacy policies.
Gulkasturs is not responsible for the independent practices, content, availability or policies of third-party platforms.
17. WEBSITE AVAILABILITY
We endeavour to keep the Website accessible and functioning properly.
However, we do not guarantee that the Website will always be:
Available without interruption
Free from technical errors
Completely secure
Free from viruses or other harmful components
We may temporarily suspend Website access for maintenance, upgrades, security reasons or circumstances beyond our reasonable control.
18. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Gulkasturs shall not be liable for indirect, incidental, special or consequential losses arising from the use of the Website or products purchased through it.
Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
Where permitted by law, Gulkasturs' liability relating to a particular transaction will be limited to the amount paid by the customer for the relevant product or transaction.
19. FORCE MAJEURE
Gulkasturs will not be responsible for failure or delay in fulfilling its obligations where such failure or delay results from circumstances beyond our reasonable control.
These circumstances may include natural disasters, floods, fires, pandemics, government restrictions, strikes, transportation disruptions, war, civil disturbances, technical failures or other unforeseen events.
20. PRIVACY
Your use of our Website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect personal information provided through the Website.
By using the Website, you acknowledge that you have read and understood our Privacy Policy.
21. CHANGES TO THESE TERMS
Gulkasturs may update these Terms from time to time to reflect changes in our products, services, business practices or applicable laws.
Updated Terms will be published on this page along with the revised “Last Updated” date.
Your continued use of the Website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
22. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws applicable in India.
Any dispute arising in connection with these Terms or your use of the Website shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Gurugram, Haryana, subject to applicable law.
23. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, while the remaining provisions shall continue to remain in effect.
24. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and other policies published on the Website, constitute the terms governing your use of the Website and purchase of Gulkasturs products, except where additional terms are expressly provided for a particular product or service.
25. CONTACT US
If you have any questions regarding these Terms & Conditions, orders or our products, please contact us:
GULKASTURS – ESSENCE LUXURY CO.
Website: www.gulkasturs.com
Email: info@gulkasturs.com
Phone:
+91 9211533369
+91 9910266606
Address:
Sector 57, Gurugram – 122003, India