GULKASTURS – ESSENCE LUXURY CO.
Last Updated: September 2026
Welcome to Gulkasturs – Essence Luxury Co.
At Gulkasturs – Essence Luxury Co., we take care to ensure that your order reaches you safely and in excellent condition. This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through www.gulkasturs.com.
1. ORDER PROCESSING
Once your order is successfully placed and payment is confirmed, our team begins processing your order.
Orders are generally processed and dispatched within the estimated timeframe communicated on the Website or at checkout.
Processing time may vary depending on:
- Product availability
- Order volume
- Customisation or special preparation requirements
- Weekends and public holidays
- Unforeseen operational circumstances
You will receive relevant order and shipping updates through the contact details provided at checkout.
2. SHIPPING & DELIVERY TIME
Delivery timelines displayed on the Website or communicated at checkout are estimated timelines and not guaranteed delivery dates.
Actual delivery time may vary depending on the destination, courier availability, logistics conditions and other circumstances beyond our reasonable control.
Once your order has been dispatched, the estimated delivery timeline may also depend on the shipping partner responsible for delivering the package.
3. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Shipping charges may vary depending on factors such as:
- Delivery location
- Order size or weight
- Shipping method
- Applicable logistics charges
Any applicable shipping charges will be payable by the customer unless otherwise stated on the Website or under a promotional offer.
4. DELIVERY AREAS
We aim to deliver orders to serviceable locations across India through our designated logistics and delivery partners.
Delivery availability may vary depending on the destination and courier serviceability.
Certain remote, restricted or difficult-to-service locations may require additional delivery time or may not be serviceable.
If an order cannot be delivered to the provided location, we may contact you to arrange an alternative solution or cancel and refund the order where applicable.
5. TRACKING YOUR ORDER
Once your order has been dispatched, tracking information may be shared with you through the contact details provided at checkout, where tracking is available.
You may use the tracking information provided to follow the progress of your shipment through the relevant delivery partner.
Tracking updates may take some time to appear after an order has been handed over to the courier.
6. DELIVERY ATTEMPTS
Our delivery partners may make multiple attempts to deliver your order depending on their operational policies.
Please ensure that:
- The recipient's name and contact number are correct.
- The shipping address is complete and accurate.
- Someone is available to receive the shipment where required.
- The recipient cooperates with reasonable delivery verification requirements.
If delivery fails because of an incorrect address, unavailable recipient, incorrect contact information, refusal to accept the package or other circumstances attributable to the customer, additional delivery charges or other applicable consequences may apply.
7. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information at checkout.
This includes:
- Full name
- Mobile number
- Email address
- House/Flat/Unit number
- Street or locality
- City
- State
- PIN code
Gulkasturs will not be responsible for delays, failed deliveries or additional charges caused by incorrect or incomplete information provided by the customer.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible.
We cannot guarantee that shipping information can be changed after the order has been processed or dispatched.
8. DELAYS IN DELIVERY
While we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances outside our control, including:
- Weather conditions
- Public holidays
- High order volumes
- Courier or transportation disruptions
- Strikes
- Natural disasters
- Regional restrictions
- Government restrictions
- Incorrect or incomplete delivery information
- Remote or difficult-to-service locations
- Other unforeseen circumstances
Such delays do not automatically qualify an order for cancellation, refund or compensation.
9. DAMAGED PACKAGES
We take reasonable care in preparing and packaging orders before dispatch.
If your package appears visibly damaged, tampered with or opened at the time of delivery, we recommend that you:
- Take clear photographs or videos of the package before opening it, where possible.
- Record the condition of the outer packaging and shipping label.
- Contact us as soon as possible with your order details and supporting photographs or video.
Any claim relating to damaged, incorrect or defective products will be handled in accordance with our Return & Refund Policy.
10. MISSING OR LOST SHIPMENTS
If your order appears to be delayed beyond the expected delivery period or the tracking information indicates an unusual issue, please contact us.
We may coordinate with the relevant logistics partner to investigate the shipment.
Delivery investigations may require reasonable time depending on the courier and circumstances involved.
11. DELIVERY TO THE PROVIDED ADDRESS
Orders are delivered to the shipping address entered by the customer at checkout.
The customer is responsible for ensuring that the address is accessible and that the shipment can be received.
Where a shipment is marked as delivered by the logistics partner, Gulkasturs may request relevant delivery information or proof from the shipping partner when investigating a delivery-related concern.
12. PARTIAL OR SEPARATE SHIPMENTS
In certain circumstances, products from the same order may be dispatched separately.
This may occur because of product availability, warehouse or fulfilment considerations, or logistics requirements.
If an order is shipped in multiple packages, you may receive separate tracking updates.
13. CASH ON DELIVERY
If Cash on Delivery (“COD”) is made available for selected products or locations, additional terms or verification requirements may apply.
COD availability may depend on the delivery location, order value, product category and logistics serviceability.
Gulkasturs reserves the right to restrict or discontinue COD availability at its discretion.
14. INTERNATIONAL SHIPPING
Unless specifically stated otherwise on the Website, our standard shipping service is intended for deliveries within India.
If international shipping is made available, additional shipping charges, taxes, customs duties, import requirements or other charges may apply.
Any such charges, where applicable, may be the responsibility of the customer unless expressly stated otherwise.
15. DELIVERY PARTNERS
Orders may be delivered through third-party logistics and courier partners selected by Gulkasturs.
Once an order has been handed over to the designated delivery partner, certain aspects of the delivery process are outside our direct control.
The delivery partner may have its own operational terms, procedures and delivery timelines.
16. CONTACT US
If you have any questions regarding your shipment or delivery, please contact us:
GULKASTURS – ESSENCE LUXURY CO.
Website: www.gulkasturs.com
Email: info@gulkasturs.com
Phone:
+91 9211533369
+91 9910266606
Address:
Sector 57, Gurugram – 122003, India
17. POLICY UPDATES
Gulkasturs may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping practices, logistics arrangements, products or applicable requirements.
Any updated version will be published on this page along with the revised “Last Updated” date.